Heather, as a Registered Dental Assistant at Downtown Dental, plays a key role in supporting dentists during various procedures, ensuring patient comfort and safety throughout treatments. She prepares and sterilizes dental instruments, takes and processes X-rays, and maintains organized patient records. Heather also educates patients on proper oral hygiene practices and assists with the management of the office, helping to create a welcoming and efficient environment for both patients and staff. Her attention to detail and strong interpersonal skills contribute to delivering high-quality dental care at Downtown Dental.